Refund policy

Returns 

Our returns policy is 15 days from receipt. Items must be unworn and in their original packaging. 

 

Refunds

Please allow five working days after delivery for your return to be inspected and processed. After this time a full refund, less original postage cost, will be issued to your original payment method. 

 

If you haven’t received your refund 10 working days after it has been issued, please contact your payment provider for an update. If they are unable to assist please contact us at killajewellery@gmail.com.

 

Exchanges

We offer complementary exchanges within 15 days for customers in the UK, on the same item in a different size or colour. Please email us at killajewelryuk@gmail.com and we will be happy to assist. Unfortunately we are unable to offer exchanges on international orders but are glad to accept them for a refund.

Please send returns to:

Killajewelry

14 Owens Close

Chadderton

Oldham

Greater Manchester 

OL9 0NP

 

Please include a note with your details and order number in any returns. Items received without this information may be subject to a delay in processing. We recommend obtaining a proof of postage or using a trackable shipping service as we are not liable for items lost in transit. We do not reimburse return postage costs under any circumstances.